NH Refund Policy
Thank you for shopping at NH!
We offer a refund within the first 20 days of your purchase, if 20 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular-priced items may be refunded, sale items cannot be refunded.
Partial Refunds are Granted
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 20 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The approval of refund of the returned item is based on our expert’s decision, so if the refund of the returned item is not approved, we will have no responsibilities.
Late or Missing Refunds
• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at [email protected] or +995 555 33 99 11.
• Please do not send the product back to the manufacturer. It must be sent to the following address:
(Unit 2A, N17, Ivane Beritashvili Street, 0177 Tbilisi, Georgia).
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.
At nh.ge, we strive to provide our customers with high-quality products. If you have any issues with your order, please let us know and we will do our best to resolve the problem.
Defective Items: Any claims for defective items must be submitted within 20 days after the product has been received. Please submit a problem report and include photos of the issue. Claims deemed an error on our part are covered at our expense.
Packages Lost in Transit: If your package is lost in transit, please submit a claim no later than 20 days after the estimated delivery date. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
If you’re returning an item for other reasons (like sizing issues or buyer’s remorse), we ask that you cover the return shipping cost. We recommend using a trackable shipping service to ensure your return arrives safely.
To ensure that our products meet your expectations and minimize the need for returns, please:
• Read Product Descriptions: We provide detailed descriptions of our products. Please review these thoroughly to understand what you’re purchasing.
Remember, we’re always here to help. If you have any questions or concerns about your order, don’t hesitate to reach out to us!
Returns Policy FAQS
What if my order contains a defective product?
If you receive a defective or damaged item, please inform us within 20 days of its arrival. To help us address the issue, take a photo of the entire product laid flat on a well-lit surface, ensuring the defect or damage is clearly visible. Once we verify the defect or damage, we will arrange a replacement for you at no additional cost.
Where should I send my returns?
Please send your returns to (Unit 2A, N17, Ivane Beritashvili Street, 0177 Tbilisi, Georgia). Kindly note that this address is exclusively for product returns. But before returning your product, please contact us first before returning your product to make the appropriate decisions for refund or replacement, or when you have any different concerns other than returns.
What happens after my return arrives at your facility?
Once your returned item reaches our facility, the process depends on our prior communication:
• If you’ve previously discussed the return with our support team and we requested the return, we’ll promptly execute the previously agreed-upon decision, whether it be a refund, replacement, or another solution.
• If we receive the return without prior communication, we will contact you to understand the reason for the return and determine the appropriate next steps.
Can I return an item if I chose the wrong package or changed my mind?
We encourage careful selection of products. For exchanges or returns due to size errors or buyer’s remorse, you will be responsible for return costs. If items are returned to us, we can ship them back, but you’ll bear the shipping cost. Unclaimed returns are donated to charity after 20 days.
What if my package is lost in transit?
Please inform us no later than 20 days after the estimated delivery date if your package hasn’t arrived. Once confirmed with our shipping carrier, we’ll cover the costs of shipping a replacement.
I provided an incorrect address. What happens next?
If the package is returned to us due to an incorrect address, we’ll contact you for an updated one. You’ll bear the re-shipping cost. If the package wasn’t returned but the address was wrong, you’d need to place a new order at your cost.
The tracking shows my package was delivered, but I haven’t received it. What should I do?
If your package is marked as delivered but hasn’t arrived, check your property, with neighbors, or with the delivery service. If you can’t locate it, you’ll need to reorder, as we won’t cover the re-shipping or refund costs in such situations.