Return & Refund Policy
At NH, we are committed to ensuring your satisfaction with our premium saffron products. If, for any reason, you are not completely satisfied with your purchase, we offer the following return and refund policy:
1. Eligibility for Returns
Items must be unused, in their original packaging, and returned within 14 days of purchase.
To initiate a return, please contact our customer service at [email protected].
2. Non-Returnable Items
Due to the nature of our product, returns are not accepted for opened or used saffron.
3. Damaged or Defective Products
If your product arrives damaged or defective, please notify us within 48 hours of receiving your order with supporting documentation (e.g., photos). We will arrange for a replacement or refund.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
5. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or damaged. NH will provide a prepaid shipping label in such cases.
6. Contact Information
If you have any questions about our return and refund policy, feel free to contact us at [email protected] or via our contact form on the website.